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Protecting Your Money: How to Safeguard Yourself from Payment App Scams

By Adam Davidson

Updated May 7, 2024

Sending payments from your mobile device to friends, family and vendors has never been easier. Learn how to protect yourself from common payment app scams.

It’s never been easier or more convenient to send payments electronically from your phone to friends, family, or anyone else around the globe. Unfortunately, with this convenience comes the reality that thieves are taking advantage of this new trend, making payment app scams an all too common occurrence. Now more than ever, becoming an educated consumer is not just beneficial; it’s vital.

In partnership with Cash App, we’ve prepared steps and insights to help arm you against payment app scams.

How to avoid scams according to cash app

1. Turn on notifications and enable Security Lock to keep your account more secure.
2. Keep your information safe. Never provide sensitive information to anyone.
3. Verify and double-check all recipient information before sending any payment to confirm you are sending money to the correct person.
4. Don’t send money to someone promising you something in the future.
5. Don’t send money to a love interest you haven’t met in person.

Does Cash App Have Customer Support?

If you need to get hold of Cash App customer support, the best way to contact Cash App customer support is through the app.

To contact Cash App customer support via the app:

1. Tap the Profile icon in the top right of the screen.
2. Tap Support.
3. Select the issue that you want to discuss, such as Payments or Withdrawals.
4. There is some useful information that may answer your query.
5. If you still need to contact support, tap the Chat button.

What if Cash App Contacts Me?

If you receive contact that appears to be from Cash App, you’ll want to be sure that it’s genuine. Below are the verified Cash App accounts for popular social media platforms. If you receive a message from an account that doesn’t match the accounts listed below, it is potentially a scam. Remember that Cash App representatives will never ask you for sensitive information such as your full card details, bank information, or social security number. They will also never ask you to send a payment or to provide your sign-in code.

Cash App verified social media accounts include:

• Instagram: @CashApp
• Instagram: @CashByCashapp
• Twitter/X: @CashApp
• Twitter/X: @CashSupport
• Twitter/X: @CashAppStudios
• Tiktok: @CashApp
• Twitch: twitch.tv/CashApp
• Reddit: u/CashAppAndi
• Facebook: SquareCash

Frequently Asked Questions

Here are the answers to some of the most common questions that people have about Cash App and Cash App support.

Is it Safe to Send Money to People I Don’t Know?

You should only send payments to people that you trust. Cash App to Cash App payments are instant and usually can’t be canceled, so once the money is sent, it’s too late to fix things if the person you’re sending it to turns out not to be genuine. In some circumstances, you may be able to cancel a payment, however. Cash App provides details about how to cancel a payment.

Will Cash App Support Ask For Personal or Account Information?

In order to verify your account, Cash App support may ask for some information relating to your account, such as your name, email, phone number, or the final digits of a linked bank account or payment card.

Cash App support will never ask for sensitive information such as your full card details or bank account details. They will also never ask you to provide your sign-in code or PIN for your Cash App account. You’ll also never be asked to send a payment or make a purchase or any other type of ‘test’ transaction.

Cash App will also never ask you to download any applications to grant remote access to your device.

Does Cash App Give Away Free Money?

Cash App does have periodic sweepstakes where Cash App customers can win money. However, these sweepstakes will never require you to provide anyone with your sign-in code or PIN. You’ll also never be asked to make payments or purchases to complete a ‘test’ transaction. You’ll also never be asked to install software for remote access.

All payments will be sent from the verified Cash App account, which has a blue verification checkmark. The sweepstakes are also only open to US or UK residents, so if you live outside the US or UK, any messages informing you that you’ve won free money are likely to be fraudulent.

Can I Dispute a Purchase if I Pay Someone Ahead of Time?

It’s always strongly recommended that you never pay someone you don’t know for something that is promised in the future, whichever payment app you are using. Offering to reserve puppies or apartments for a deposit is a common scam. Your payments are instant, and once the money is received, you may not receive anything in return. If something sounds too good to be true, the chances are that it is.  If you’ve made a purchase on your Cash Card, you can find information covering how to dispute a purchase.

Conclusion

Navigating the digital finance landscape, Cash App stands out, not just as a mechanism for quick transactions but as an ally amid online scams. Its proactive commitment to safe payment practices, easy-to-find support, and investments in educational resources for the average non-tech user is refreshing as more and more of our commerce moves online.

Special thanks to Cash App for sponsoring this article for our readers.